DVA Claims & Permanent Impairment Assessment Process With AVHS

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The following steps outline the key areas that AVHS provides in assisting Serving Members & Veterans with navigating their health needs.

  • Step 1.

    Military Veteran* (currently serving or discharged) has identified possible injuries or requesting to have a review of their medical records.

  • Step 2.

    Veteran engages AVHS to review their medical records and assess a potential claim for medical conditions available under the Department of Veteran Affairs (DVA).

  • Step 3.

    AVHS discusses the DVA claims process, permanent impairment assessment and interactions with DVA.

  • Step 4.

    Medical reports are completed by AVHS for submission to DVA. AVHS provides upload (MyGov) support, both remote and in person as required.

  • Step 5.

    AVHS can perform Permanent Impairment Assessments for Veterans in a fair and equitable manner.

  • Step 6.

    Step 6 – AVHS has a nationwide network of “Veteran-friendly” GPs to assist in continuing care after claim process completion.**

AVHS utilises a network of doctors who have experience with veterans and ensure their availability regardless of their current patient load.

Please note that Telehealth is available in most circumstances from anywhere in Australia and that outreach clinics are currently in Townsville and Canberra, with AVHS planning future expansion.

* Veterans are defined as current or former members of the Australian Defence Force (ADF), including reservists, with at least one day of continuous full-time service. More information is available here on the DVA website.

** Veteran may utilise their doctor or a GP through AVHS for their general practice or chronic assessment needs.

AVHS understands the DVA claims process

AVHS encourages Veterans to submit their claims as soon as practicable. This prevents any increased anxiety / concerns at the time of retirement (medical or otherwise) from the service or any worries regarding legislative changes in the future.

AVHS also recommends submitting claims for any injuries, diseases, medical episodes which might have occurred in the course of duty. If there are any questions/ doubts then we are more than happy to review your notes and provide advice based on the DVA principles. There have been instances where innocuous sounding episodes (e.g. ankle sprains) have been successfully used as evidence for future issues such as arthritis, joint instability etc.

AVHS understands the claim process and the parameters of eligibility yet the decision of your eligibility to make a claim is entirely the domain of the DVA.